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Developing skills without introducing new knowledge – case study with Berghs Scool of Communication

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Carl-Adam Hellqvist
Co-founder, Knowly
LinkedIn

In 2015, the UN published the Sustainable Development Goals (SDG), which serve as the foundation for our efforts to create a sustainable world by 2030. The plan consisted of 17 goals spread across many areas, including clean water for everyone, gender equality and climate efforts. However, progress has since been slower than anticipated, which has triggered a complementary, separate initiative: Inner Development Goals (IDG).

The IDG initiative asserts that in order to have any hope of reaching the UN’s ambitious sustainability goals, we must also develop our own inner skills. Based on modern research, the pioneers of this initiative defined 23 different inner skills, divided into five categories:

  • Being
  • Thinking
  • Relating
  • Collaborating
  • Acting
The five categories of Inner Development Goals. Image: Innerdevelopmentgoals.org

How do we get people to integrate the Inner Development Goals in their lives?

After the Inner Development Goals were introduced, Berghs wanted to explore how they could help their students develop their inner skills using the IDG as a framework.

Patrik Hambraes, Learning Developer at Berghs, knew that we here at Knowly had worked on many kinds of skill training, and so he contacted us to help with their new project.

The project quickly came to focus on how we could help the participating students practice skills on a daily basis. We asked ourselves:

  • How can we get the students to better recognize their behavior?
  • How do we get the students to practice certain skills in their daily routine?
  • How can we trigger reflection on a daily basis?

The cornerstone: Feedback loop for robust learning

Robust learning, the kind that can actually lead to behavioral shifts, typically requires a firmly rooted feedback loop: We set goals, introduce new knowledge, then test and finally evaluate the outcome. Then we rinse and repeat, with new insights, new goals and new reflections.

Berghs started working on a concept aimed at establishing exactly this sort of learning loop in the participants’ daily routine, while also identifying each individual’s journey over time.

The first pilot study included both Berghs students and working professionals, creating a group of approximately 50 participants.

The new daily tool: IDG@Berghs Scorecard

The concept, known as the IDG@Berghs Scorecard, divided participants into pilot groups and let each of them pick a specific skill from each category. They were then asked, first individually and then together with their respective groups, to define what that skill actually meant. The group feedback sharpened and refined the participants’ personal definitions, making them clearer and more concrete.

Presence

  • Being present is about recognizing the here and now and processing all the impressions and emotions that emerge. This is equally the case whether I’m on my own, in a meeting at work, or hanging out with friends.

Complexity Awareness

  • Being able to delve deeper into problems/situations and see many dimensions and layers – not avoiding something because it’s complex, but rather embracing it.

Empathy

  • The ability to experience my own feelings and those of others through acceptance, understanding and theory of mind.

Cocreation

  • Finding ways to utilize the strengths of each group member. Working together toward a solution.

Perseverance

  • Persevering in projects that require grinding. Overcoming adversity, finding routines that break new ground.
Example of a scorecard from one of the groups.

The participants provided all of the content

Unlike in most other training programs, no new knowledge was introduced to the groups. The aim was rather to facilitate the participants’ daily routine: Each participant got to define the skills they wanted to develop and then received support in the form of follow-up talks, comparisons, clarifications and daily evaluations.

One of the follow-up gatherings focused on the skill Being. Everyone present was asked to write another personal definition, based on the IDG framework and their own new experiences. These texts were then discussed within the respective groups, which immediately led to clearer and deeper definitions. This allowed group members to learn from each other. Finally, all group members were asked to assess how present they had been throughout the week, according to the definitions they had just outlined.

The scorecard concept was created to systematize and simplify reflection, so that it could also be done by each individual – participants assessed their own behavior and the behavior of others, and reflected on what they had done during the day and the week as a whole.

Many participants also expressed their approval of the format, saying that it made them curious to find out what presence meant to them specifically.

The assumption: Something magical happens when we reflect

The concept is built on the assumption that when we regularly recognize our own behavior, even just for a brief moment, something magical happens: We gain new insights and learn important things. We become aware that we and others around us are present in a situation.

As part of the concept, each week the participants had a chance to talk to each other about their own learning. Many of the participants felt this created a strong sense of safety and comfort – they could share their struggles and success in using the method, and discuss the skills they were currently practicing.

Many participants found that the talks made the learning feel more meaningful, which in turn led to greater motivation.

How it was done

The format consisted of five components:

Definition and goals. At the start of the journey, all participants wrote down their own definitions to clarify specific meanings and set goals for themselves.

Self-assessment. Each morning and evening a prompt was sent out via text message or e-mail in order to trigger reflection. Here, all participant got to assess themselves on the behaviors they had chosen to focus on.

Weekly talks. The participants had half hour-long talks about learning, definitions and eureka moments in their learning groups.

Reflection. Short reflections on progress and insights once a week.

Scorecard. All self-assessments and reflections were compiled on a personal scorecard.

Gratifying conversations and regular reflection led to strong personal growth

The groups had productive and energetic conversations filled with personal discoveries of their own and each other’s behaviors, which were then summarized in the form of personal reflections.

Erica Bydin, who is studying to be a production leader, wrote:

“Put simply, I feel that my leadership skills have developed because I’ve worked on myself and my IDG skills daily.”

The participants shared all concrete aspects they’d discovered about their own behavior, and together they tried to sort out and define what each skill actually entails. As the project went on, the participants steadily became clearer and more insightful in their reasoning.

Replicating the format

If you want to try out a similar format, whether you want to focus on IDG or something else, the following fundamental components are good to have in mind when designing your training program:

  1. Let the participants define which behaviors they want to develop and what their goals are. Use the group’s collective insights to produce really sharp and clear definitions.
  2. Define what the daily reflection should look like. Which questions should be answered? How long can it take? Is numerical self-scoring enough or should the participants put their reflections into words?
  3. Create the infrastructure needed to trigger reflection as part of the daily routine. In this project Knowly was used, but there are many alternatives.
  4. Facilitate group sessions to achieve deeper reflection and a sense of community, which maintains motivation over time. Can be done both physically and virtually.
  5. Trigger deeper individual reflection with longer gaps, in order to avoid individuals getting stuck.

How Knowly was used

Knowly was the hub of the learning journey, and the place where the participants created their scorecards and did their daily reflections. Every day of the introduction of the project consisted of two parts: self-assessment in the morning and reflection in the evening. Here are examples of the different areas of use:

Your scorecard

  • Question 1
  • Question 2
  • Question 3

Which of the Being skills will you focus on developing?

How would you define the skill you just chose?

What is your goal in developing this skill?

Name 1–2 things that could stop you from achieving your goal in the next two months.

How would you score yourself on this skill today?

  • Not at all good
  • Very good
Examples of questions forming the scorecard in the category Being

Self-assessment in the morning, reflection in the evening

Here are examples of questions included in the self-assessments that the participants filled out every morning, as well as the reflection they were asked to do each evening for the first week of the project.

Morning assessment

  • Question 1
  • Question 2
  • Question 3

You chose to focus on the following Being skill

This is how you defined the skill on your scorecard:

  • That I let my values guide all my decisions, but without undervaluing my own time or well-being.

This is how you defined the goal you hope to have reached in two months:

  • Be able to list 10 non-trivial choices I’ve made where I’ve acted according to my own values.

Imagine you fast-forward 12 hours and you feel like you’ve really developed your Being skill during the day. How would you score it then?

  • Not at all good
  • Very good
Self-assessment every morning

Evening reflection

  • Question 1
  • Question 2
  • Question 3

You chose to focus on the following Being skill

This morning you were asked to look ahead toward this evening and imagine what a successful day in terms of Being would look like. This is what you scored!

  • Not at all good
  • Very good

Now that you know how the day went, how would you score it?

  • Not at all good
  • Very good

If you’re happy about something that happened today, you’re very welcome to share it here:

…and reflection every evening

The result

Over 80% of the participants in the pilot study found that they had developed significantly or very significantly in the behaviors they had chosen to focus on in their reflections. All without adding any new knowledge, only through reflection.

“Fråga inte hur du kan motivera andra, fundera kring hur du kan skapa en miljö där de motiverar sig själva.”

Edward Deci

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